Returns & Exchanges

Lizzy James wants you to be happy with your purchase. Each piece is handmade to order in our California studio especially for you. We don't just take it out of "stock" like an imported piece, and therefore are unable to offer refunds. 

If you need to exchange, we have a minimal exchange fee of $6 per piece.   Why?  We do not recycle or resell returned items.  The returned item is a loss for us.

This fee covers a fraction of our loss when we receive a return and make you a new piece.  We also incur a shipping expense to send the new piece back to you.

Time is of the essence, and we will only accept exchanges within 7 days of the date your item was delivered. There are no refunds on custom-made jewelry.

(Note: Holiday Gift Exchange Policy:  Purchases made between November 2 - December 20, may be exchanged if returned before January 8).  

Please be fair to us and remember that we are only able to accept a return that is unworn, unused, in the original condition. We cannot accept an exchange if it doesn’t meet these basic requirements.        (Wholesale accounts - no exchanges - you already know that.)

 

Returns/Exchanges for Bracelets, Necklaces, Anklets, Chokers:

Before sending your return to us, please:

Step 1. Contact us via email at customerservice@lizzyjames.com for an Exchange RMA.  In your email, please include your order number/receipt.

Step 2. Please mail your wrap to us at: Lizzy James, POB 974, Rancho Santa Fe, CA 92067.   Include the RMA number AND if you paid via Paypal include the printout of your payment in your package.

Step 3. Upon receipt, we will issue you a Lizzy James Gift Card (less the exchange fee of $6 per piece).

Do not send your Return without obtaining RMA approval, as it will delay the exchange process.  

EXCHANGE PROCESSING TIME

IT TAKES 1-2 DAYS TO PROCESS YOUR RETURN ONCE IT HAS BEEN RECEIVED.

YOU WILL RECEIVE AN EMAIL FROM US THE DAY IT SHIPS.

All items are handmade, and may contain slight differences in color, shape and size.  The wrap is made of leather, which is a natural product.  It will naturally soften and crack.  This is normal and inherent to the product.  As with any leather items, Lizzy wraps are NOT to be worn in water and should not get wet.

In the unlikely event of a defect, please contact us within 7 days of receipt of your item at customerservice@lizzyjames.com or by phone at 858-768-2371. 

 

 

Returns/Exchanges for Rings

We will gladly exchange your ring for your within 7 days of the date your item was
delivered. During Christmas and holiday season we also allow exchanges after the holiday period - up to Jan 5.
Before sending your return to us, please:

Step 1. Contact us via email at customerservice@lizzyjames.com for an Exchange RMA.  In your email, please include your order number/receipt and what you would like in exchange.

Step 2. Pay $6 per ring returned. This covers the cost of shipping your exchange back to you.  You may pay using one of these three options. 

Option A - If you have a Paypal account, you can send funds to our account: lizzy@lizzyjames.com.      Please email us after you do so.

Option B - If you do not have a Paypal account, please email us your payment information or call us with your credit card information (M-F 9-5 PST).

Option C - Include a bank check or money order with your exchange.  We do not accept personal or company checks.

Step 3. Please mail your ring to us at: Lizzy James, POB 974, Rancho Santa Fe, CA 92067.   Include the RMA number AND if you paid via option A include the printout of your payment in your package.

As soon as we receive your return our artisans will craft your replacement jewelry.

 

Have additional questions? please e-mail us:  customerservice@lizzyjames.com

We respond to every e-mail within 24 hours (excluding weekends and holidays).

General Customer Service Call: 877-554-1215 or  (858) 768-2371 (Phone Hours are Mon-Fri 9-5 PST) -  DURING PEAK PHONE TIMES FOR FASTER SERVICE EMAIL IS BEST.
General Customer Service Email: customerservice@lizzyjames.com
Wholesale Customer Service Email: wholesale@lizzyjames.com

How Do I Find my Perfect Size? Wraps, Anklets, Chokers, and Rings Sizing FAQ

Lizzy James believes in a beautiful fit for every size.

 

We are proud that our bracelets are custom and handmade for every wrist size. Our sizes fit the smallest wrist (size Tiny) to the largest wrist (size XXXLarge). Most women wear size Small & Medium. Also, several sizes may fit one person, depending on how you like to wear it. Some women like it tighter (like a cuff), but most prefer it looser (like a bangle).

 

 

TO FIND YOUR CORRECT WRIST SIZE PLEASE WATCH THIS SHORT VIDEO OR READ INSTRUCTIONS BELOW-

 

 

 

WRAP BRACELET SIZING

 

You will need:

-A piece of tape

-A ruler or tape measure

-A string or piece of ribbon

 

 

Step 1:

Locate the “0” mark on your ruler or tape measure. You will want this ready so you can easily measure your string or ribbon.

 

 

Step 2:

Place your piece of tape at the end of your ribbon.

 

Step 3:

Place the ribbon horizontally on your wrist, and use tape to hold it in place.

 

Step 4:

Wrap the ribbon around your wrist; you will want this to fall just above your wrist bone. * SNUG WITHOUT SLACK - directly above your wrist bone (on the wrist you are going to wear it on) - to determine your size wrist. *

 

Step 5:

Once wrapped around to where the ribbon ends meet, pinch the end of the ribbon with your thumb and forefinger.

 

Step 6:

Tape the ribbon down on a table or other flat surface.

 

Step 7:

Use the ruler to measure the length of the ribbon: from the beginning of the ribbon to where you pinched ribbon when ends met. (Make sure you line ribbon up with “0” for correct measurement) round to the nearest 1/8”

 

This measurement allows us to create a bracelet with slack in it, so that it comfortably fits your wrist loosely and dangles.

 

 

Step 8:

Use the sizing chart to determine your perfect size.

Also, several sizes may fit one person, depending on how you like to wear it. Some women like it tighter (like a cuff), but most prefer it looser (like a bangle).

If the string measures 5" - 5 3/8” without slack - your size is Tiny.

If the string measures 5 1/2" - 5 3/4” without slack - your size is Petite.

If the string measures 5 7/8" - 6 1/8” without slack - your size is Small.

If the string measures 6 1/4" - 6 1/2” without slack - your size is Medium.

If the string measures 6 5/8" - 7” without slack - your size is Large.

If the string measures 7 1/8" - 7 3/8” without slack - your size is XLarge.

If the string measures 7 1/2" - 7 3/4" without slack - your size is XXLarge.

If the string measures 7 7/8" - 8 1/4” without slack - your size is XXXLarge.

For sizing XL or larger there is a $10 charge for silver plate and 24kt goldplate wraps, and a $20 - $30 charge for sterling silver wraps.

 

 

***We want you to be happy with your purchase, so please measure carefully.***

If you order a size that is not comfortable for your wrist, you can exchange it within 7 days for a different size. 

Each piece is handmade especially for you. If you measure incorrectly and need to exchange,  we have a minimal exchange fee of $6 per piece.   Why?  We do not recycle or resell returned items.  The returned item is a loss for us.

This fee covers a fraction of our loss when we receive a return and make you a new piece.  We also incur a shipping expense to send the new piece back to you.

You know the familiar adage "measure twice, cut once." Let's both get it correct the first time!

If you have any questions about sizing, please contact us at customerservice@lizzyjames.com or 877-554-1215.

Please read our Returns Policy on how to make an exchange.

 

 

ANKLET AND CHOKER SIZING

Follow these same directions for Anklet and Choker sizing, just measure where you want your artisan jewelry to lay.

ANKLET SIZING TIP - Measure your ankle where you want your anklet to lay.  You can round 'up' to the nearest size for comfort, (or not if you want a snug fit). 

CHOKER SIZING TIP - Measure your neck where you want your Choker to lay.  You can round 'up' to the nearest size for comfort.

 

 

RING SIZING

If you don’t already know your size, I highly recommend printing a Ring Sizing Guide.


Download and print our Ring Sizing Guide or follow the instructions below.

 

Many people know their finger size, and also of course you have the option to wear a ring on 10 fingers and 10 toes!

But if you want to wear a ring on a specific finger and don’t know the size, here is how to measure.

 

You will need:

- Ruler

- Thin strip of paper

 

 

Step 1:

Cut a thin strip of paper (about 1/8” x 6”)

 

 

Step 2:

Wrap the paper around your finger. Make sure the paper is below the joint of your finger and close to your knuckle.

 

 

Step 3:

Mark the spot where the paper meets and measure the distance with your ruler.

 

 

Step 4:

Use the following chart to determine your ring size:

Size 5: 1 15/16 inches

Size 6: 2 1/16 inches

Size 7: 2 1/8 inches

Size 8: 2 1/4 inches

Size 9: 2 5/16 inches

Size 10: 2 7/16 inches

 

If you have any questions about sizing, please contact us at customerservice@lizzyjames.com or 877-554-1215.

 

Happy Sizing!

 

 

 

How Do I Care for my Lizzy Wrap Bracelet?

What Metals do you use?

Which type of Metal is best for me?

 

The metals in the Lizzy Metal Wrap bracelets are made out of silverplate with 99.5% sterling silver, brass plate, 24kt gold plate, sterling silver and stainless steel. All metals are lead and nickel free.

We do incorporate some mixed metal and pewter beads in some of our styles. Why? Because we (and you) love the look of these handmade beads that accompany our silverplate beads.

 

Just like your favorite pair of leather boots, you would never take them in the shower or get them wet. Think of it this way with your favorite Lizzy James leather wrap bracelet too.

 

Traveling?

Use a soft fabric pouch if you don’t have enough room for a jewelry box with a hard exterior.

Jewelry should be stored in a dry place away from humidity, moisture and extreme temperatures.  So if you have jewelry sitting next to your bathroom sink, consider moving it to another room.

 

 

Silverplate

CARE INSTRUCTIONS:

Please do not wear your bracelets in water.  Please remove your Lizzy James jewelry before bathing, swimming, hot yoga class, exercise etc.  And as much as you may love them, please don’t shower with them!  Avoid contact with perfumes, lotions or hair products.

Do not polish silverplate, and do not use any jewelry cleaner, as this will accelerate the wearing away of the anti-tarnish coating and the plating.

As for the metal, the silverplate crescents will not tarnish or turn black, but they will patina over time.

The most popular finish is our silver plate.  Why?  It is both a fashion statement and is affordable.  The silver plate and gold plate will patina with age, which is a normal reaction with skin and air.  Mixed metal beads - depending on how much you wear your wrap - may also patina or attain an earthy copper tone over time, creating a beautiful hue.

We appreciate the crescents' patina because it gives the bracelet a natural relaxed organic look.  If you prefer the look of your piece to continually shine then we recommend our sterling silver collection, which can be polished to near perfection. 

 

24k Goldplate

 Two Autumn Wraps stacked together.

Two Autumn Wraps stacked together.

CARE INSTRUCTIONS: Please do not wear your bracelets in water.  Please remove your Lizzy James jewelry before bathing, swimming, hot yoga class, exercise etc.  And as much as you may love them, please don’t shower with them!  Avoid contact with perfumes, lotions or hair products.

Do not polish goldplate, and do not use any jewelry cleaner, as this will accelerate the wearing away of the anti-tarnish coating and the plating.

24kt goldplated crescents and beads will oxidize when exposed to oxygen, perfume, lotions and the like.  It will give your jewelry a 'lived in' look.

Important Tip: Goldplate wears differently on all people. Based on your body chemistry and amount of wear, your wrap may last months or years. To keep your goldplate Lizzy James wrap looking it’s best, we recommend you wear it on special occasions and allow it to have periods of rest.  Daily wear may reduce its lifespan.

 

Sterling Silver

CARE INSTRUCTIONS: Please do not wear your bracelets in water.  Please remove your Lizzy James jewelry before bathing, swimming, hot yoga class, exercise etc.  And as much as you may love them, please don’t shower with them!  Avoid contact with perfumes, lotions or hair products.

Sterling silver tarnishes - especially when exposed to salt air or products containing sulfur.  Use a silver cloth to polish. When you are not wearing it, put it in a pouch.

 

Stainless Steel

CARE INSTRUCTIONS: Please do not wear your bracelets in water.  Please remove your Lizzy James jewelry before bathing, swimming, hot yoga class, exercise etc.  And as much as you may love them, please don’t shower with them!  Avoid contact with perfumes, lotions or hair products.

If you lean toward this shiny look, but don't want to be bothered with polishing, then we recommend our stainless steel pieces, which do not tarnish and retains its shine for long periods of time.

In our Stainless Steel collection, the crescents on the wrap are thicker, and are created on a thicker leather cord.  Stainless steel is a muted silver grey tone – different than the silver plate or sterling silver which is shiny.  This look gives you a cool ‘rock and roll’ vibe.

The Stainless Steel collection is unisex and comes with either a large secure stainless steel clasp, or a silverplate clasp, your choice.

 

 

Lizzy James is not responsible for the maintenance of your jewelry.

 

 

 

 

 

 

 

 

How I Have Made My Wrap Bracelet Last Over The Years

  The Boho Silverplate  shown in natural black leather.

The Boho Silverplate shown in natural black leather.

With proper care, you can keep your Lizzy James wrap bracelet in great condition for many years to come! My first wrap is going on 2 years old now.

There are 3 very simple things I have done to keep my wrap in top condition over the years. Caring for your wrap bracelets is very easy, and takes little to no effort, another reason why I love this artisan jewelry. I’ve added bits from Lizzy James FAQ care information which can be read in full here, but I’ve also broken it down for you below.

 Wearing my first Lizzy James wrap bracelet,  The Boho .

Wearing my first Lizzy James wrap bracelet, The Boho.

 

1. No Water.

It is great for you, but not your artisan jewelry. Would you wear your favorite pair of leather boots in the pool or shower? Most likely not. You definitely wouldn’t wash your favorite leather purse in the sink with hand soap either. I like to think of it this way when caring for my leather wrap bracelet.

 
“Please do not wear your bracelets in water.  Please remove your Lizzy James jewelry before bathing, swimming, hot yoga class, exercise etc.  And as much as you may love them, please don’t shower with them!  Avoid contact with perfumes, lotions or hair products.”

 

This doesn’t mean you have to choose between your wrap bracelet and perfumes/beauty products.

 The "Lived-In" look on the  Boho Wrap .

The "Lived-In" look on the Boho Wrap.

 

TIP: Simply apply where it will not come in contact with your wrap. So if you are wearing your wraps on you wrists that day, apply perfume to the neck area only, and only put lotion on your legs and face that day. Make sure there is no leftover products/oils on hands when putting on your wrap too. That can be easily forgotten.

 

2. No Polishing or Jewelry Cleaner.* 

 

Hey that doesn’t sound too bad, the best maintenance is doing nothing. *(for silverplate/goldplate)

 

“Do not polish goldplate or silverplate, and do not use any jewelry cleaner, as this will accelerate the wearing away of the anti-tarnish coating and the plating. 
As for the metal, the silver plate crescents will not tarnish or turn black, but they will patina over time.”
“The silver plate and gold plate will patina with age, which is a normal reaction with skin and air.  Mixed metal beads - depending on how much you wear your wrap - may also patina or attain an earthy copper tone over time, creating a beautiful hue.”

 

“The most popular finish is our silverplate.  Why?  It is both a fashion statement and is affordable.”

 

The “lived-in look” is achieved over time when these natural changes happen. I think this really completes the vibe for my silverplate Boho wrap. I have had one bead slowly change to a more earthy copper tone and I call it my “lucky” bead. It’s very pretty; I would be okay if that happens to more of the beads too someday. :]

  

If you are a girl who likes to shine all the time, I recommend the Sterling Silver Collection if you are willing to polish when needed. (Genuine Sterling Silver will tarnish over time) I have had my Caroline Wrap for about 8 months now, I have only had to polish once, and it always looks great! This last tip coming up has a lot to do with this too…

 

 

“We appreciate the crescents' patina because it gives the bracelet a natural relaxed organic look.  If you prefer the look of your piece to continually shine then we recommend our sterling silver collection, which can be polished to near perfection.“

Don’t like to polish, but still want constant shine? Try the Stainless Steel Collection. Thicker leather and crescents, these wrap bracelets will hold up with no polishing!

 

3. Rest. 

Just like you, your wrap bracelet needs beauty sleep!

 

“We know you're going to LOVE your Lizzy wrap and will want to wear it everyday.  But please resist the urge!  Just like your favorite pair of shoes, or your favorite t-shirt, you should allow your wrap to have periods of non-wear. This will help lengthen the life of your bracelet and will keep it looking fabulous for as long as possible.”

 

Lizzy James Traveling Tip:

“Use a soft fabric pouch if you don’t have enough room for a jewelry box with a hard exterior.
Jewelry should be stored in a dry place away from humidity, moisture and extreme temperatures.  So if you have jewelry sitting next to your bathroom sink, consider moving it to another room.”

 

I keep my wraps in a dry place in my bedroom, usually stored in their soft Lizzy James pouches. I still get compliments every time I wear them, and they have no clue I have had them so long.

 

I hope this 3 easy tips can help you wraps last many happy, healthy years!

 

-Emily, Lizzy James Blog Editor

 

 

 

Ring Collection FAQs

We are very excited to announce the newest addition to the Lizzy James family - the wonderful Sterling Silver Ring Collection. The rings are stackable, interchangeable, and feature gorgeous charms that complement any look! 

We've detailed answer to important ring related questions below. Happy reading! 

Lizzy James 10_9 Model14308.jpg

How do I measure my finger?

Many people know their finger size, and also of course you have the option to wear a
ring on 10 fingers and 10 toes!

But if you want to wear a ring on a specific finger and don’t know the size, here are
the things you will need:
- Ruler
- Thin strip of paper

Cut a thin strip of paper (about 1/8” x 6”)

Wrap the paper around your finger. Make sure the paper is below the joint of your
finger and close to your knuckle.

Mark the spot where the paper meets and measure the distance with your ruler.

Use the following chart to determine your ring size.

Size 5: 1 15/16 inches

Size 6: 2 1/16 inches

Size 7: 2 1/8 inches

Size 8: 2 1/4 inches

Size 9: 2 5/16 inches

Size 10: 2 7/16 inches

What is your exchange policy?

We will gladly exchange your ring for your within 7 days of the date your item was
delivered. During Christmas and holiday season we also allow exchanges after the
holiday period - up to Jan 5.

Before sending your return to us, please:

1. Contact us via email at customerservice@lizzyjames.com for an Exchange RMA.

In your email, please include your order number/receipt and what you would like in
exchange.

2. After we give you your RMA, please mail your wrap to us at: Lizzy James, POB 974,
Rancho Santa Fe, CA 92067. Include the RMA number in or on your package.

3. Include a check for $6 per ring returned, or credit card information. This covers
the cost of shipping your exchange to you.

As soon as we receive your return our artisans will craft your replacement jewelry.

How long does shipping take?

Your order will be processed and shipped within 1-2 business days of being
received.

We ship from California, and time in transit will depend on what type of shipping
you choose, as well as your location.

Shipping Method Production Time* Shipping Time Cost

FREE USPS Shipping 1 - 2 business days 1 - 3 days** FREE

UPS 2nd Day Air 1 - 2 business days 2 days $26

UPS Next Day Air 1 - 2 business days 1 day $39

*May vary during holiday periods **not guaranteed

Can I add a different or additional charm to my ring?

At this time rings are only available as shown. Ring charms have been specifically
selected by Lizzy based on size and weight to ensure comfort.

The ring size I want is not listed. Can you make it for me?

At this time, only ring sizes listed are available.

Does my ring come in a box?

Yes, your ring will arrive in a custom Lizzy James box that is perfect for gift giving!

Turtle Ring with Boxes.jpg