Ring Collection FAQs

We are very excited to announce the newest addition to the Lizzy James family - the wonderful Sterling Silver Ring Collection. The rings are stackable, interchangeable, and feature gorgeous charms that complement any look! 

We've detailed answer to important ring related questions below. Happy reading! 

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How do I measure my finger?

Many people know their finger size, and also of course you have the option to wear a
ring on 10 fingers and 10 toes!

But if you want to wear a ring on a specific finger and don’t know the size, here are
the things you will need:
- Ruler
- Thin strip of paper

Cut a thin strip of paper (about 1/8” x 6”)

Wrap the paper around your finger. Make sure the paper is below the joint of your
finger and close to your knuckle.

Mark the spot where the paper meets and measure the distance with your ruler.

Use the following chart to determine your ring size.

Size 5: 1 15/16 inches

Size 6: 2 1/16 inches

Size 7: 2 1/8 inches

Size 8: 2 1/4 inches

Size 9: 2 5/16 inches

Size 10: 2 7/16 inches

What is your exchange policy?

We will gladly exchange your ring for your within 7 days of the date your item was
delivered. During Christmas and holiday season we also allow exchanges after the
holiday period - up to Jan 5.

Before sending your return to us, please:

1. Contact us via email at customerservice@lizzyjames.com for an Exchange RMA.

In your email, please include your order number/receipt and what you would like in
exchange.

2. After we give you your RMA, please mail your wrap to us at: Lizzy James, POB 974,
Rancho Santa Fe, CA 92067. Include the RMA number in or on your package.

3. Include a check for $6 per ring returned, or credit card information. This covers
the cost of shipping your exchange to you.

As soon as we receive your return our artisans will craft your replacement jewelry.

How long does shipping take?

Your order will be processed and shipped within 1-2 business days of being
received.

We ship from California, and time in transit will depend on what type of shipping
you choose, as well as your location.

Shipping Method Production Time* Shipping Time Cost

FREE USPS Shipping 1 - 2 business days 1 - 3 days** FREE

UPS 2nd Day Air 1 - 2 business days 2 days $26

UPS Next Day Air 1 - 2 business days 1 day $39

*May vary during holiday periods **not guaranteed

Can I add a different or additional charm to my ring?

At this time rings are only available as shown. Ring charms have been specifically
selected by Lizzy based on size and weight to ensure comfort.

The ring size I want is not listed. Can you make it for me?

At this time, only ring sizes listed are available.

Does my ring come in a box?

Yes, your ring will arrive in a custom Lizzy James box that is perfect for gift giving!

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